Refund policy

Returns

You have 30 days after your order arrives to request a return. Any item can be returned, including sale items. The only condition is that the book comes back undamaged, so please pack it carefully for the trip back.

We pay for return shipping.

How to start a return

Email us at info@nilyastore.com with your order number. We will reply with instructions for sending the item back. Please contact us before you ship anything, so we can match your return to your order.

Damaged or wrong items

Please check your order when it arrives. If an item is damaged, defective or not the one you ordered, email us right away and we will make it right.

Exchanges

The fastest way to get a different book is to return the one you have and place a new order for the one you want.

Refunds

When your return arrives, we will check it and email you to confirm. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may need a few more days to post it. If more than 15 business days have passed since we approved your return and you do not see the refund, please write to us at info@nilyastore.com.